Return
& Policy
We offer a 100% Customer Satisfaction Guarantee. If for any
reason you receive the goods in bad conditions, you can take
advantage of our 10-day Return Policy and 100% Protection Guarantee.
If you do not receive your order within 21
business days, we will track your order. If your order is delayed
and does not reach you within the indicated delivery timeframe
we will start an official postal investigation. In such a case
you will receive an investigation questionnaire containing a
few basic questions. To qualify for a full refund you are obligated
to reply to these questions properly. In case your order or
parts of your order are missing you may qualify for a reshipment,
a discount on your next order or a full refund.
If a problem is resolved in your favor, you
will be provided with a refund that usually covers the price
of the cigarettes. Money will be returned by being credited
to your credit card. In some cases we have to take transaction
costs, shipping charges and arrangement fees in account. If
your shipment is misplaced or damaged, we guarantee a partial
refund of your purchase price.
How do I return my order?
You must contact us with the following details in order for
us to authorize a return:
Order #, First & Last Name
Item #(s) you want to return
Specify reason for return: damaged, received incorrect item
or size, received duplicate item, quality of item not as expected,
etc.
Wait for our Customer Service team to e-mail you with your Return
Authorization & Instructions.
Rest assured, we will reship it to you at no additional cost-we
will take care of the shipping charges as well, after we receive
returned goods.
As prescribed by the law governing purchases
by mail, the buyer has 30 days to return the purchased product.
The product must be intact and contained in its original box
and the order number must be attached. The buyer will provide
suitable packing. The clove cigarette boxes must not have been
opened. The buyer must inform that the package was returned
in writing to our Customer Care Centre. Furthermore the buyer
must enclose the order number. The buyer can also indicate the
reason for rejecting the package. Any other information, complaints
and remarks are welcome. The money will be reimbursed when the
package is received back to our warehouse. The return address
can be obtained from our Customer Care Center or Email: info@saleclovecigarettes.com
Return Address
Sale Clove Cigarettes
Denpasar PO BOX 3765
Bali - Indonesia
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